Currently Supported Quark Products

Our Technical Support Portal has changed as we have moved to a new platform. Please visit to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at

Currently Supported Quark Products

As of September, 2016, if your product version is not listed below or qualifies for support, please contact Telesales to purchase an upgrade. If you are using or interested in purchasing our Enterprise products such as Quark Publishing Platform, QuarkXPress Server, Quark XML Author, please contact

 Product Version 7.x 8.x 9.x 10 2015 2016 2017
Activation and Validation Code requests
EOL* EOL* EOL* EOL* Yes Yes Yes
FREE 60 days Support upon product registration
Not available Not available Not available Not available Yes Yes Yes
POST 60 day Technical Support
Not available Not available Not available Not available Paid# Paid# Paid#
  Quark Publishing Platform EOL EOL Yes** Yes Yes - -
  QuarkXPress Server EOL EOL Yes** Yes Yes Yes Yes
  QuarkCopyDesk EOL EOL Yes** Yes Yes Yes Yes
  Quark XML Author ONLY 4.6.x , 5.x and 6.x version are supported

   EOL indicates End-of-Life products which are not supported.
*    Activation and Licensing support for an end-of-life (EOL) product line is available for a single incident fee.
**  A patch maybe provided, subject to feasibility and approval for product life-cycle

# If your free 60-day support has expired and you do not have a support plan; You can purchase one of the support plans below. 
  • Single support incident: £19 / €25 / $29.99
  • 6-month support plan: £65 / €79 / $99
  • 12-month support plan: £99 / €119 / $ 149

For more detail on support plans, Click here 
Note: Above plans are NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
Rating:Rating of 0 Stars2 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-4083
  • Date Created: 07/27/2016
  • Last Modified Since: 08/02/2017
  • Viewed: 369
Welcome Guest