Currently Supported Quark Products

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Currently Supported Quark Products

As of September, 2016, if your product version is not listed below or qualifies for support, please contact Telesales to purchase an upgrade. If you are using or interested in purchasing our Enterprise products such as Quark Publishing Platform, QuarkXPress Server, Quark XML Author, please contact

 Product Version 7.x 8.x 9.x 10 2015 2016
Activation and Validation Code requests
EOL* EOL* EOL* Yes Yes Yes
FREE 60 days Support upon product registration
Not available Not available Not available Not available Yes Yes
POST 60 day Technical Support
Not available Not available Not available Paid# Paid# Paid#
  Quark Publishing Platform EOL EOL Yes** Yes Yes -
  QuarkXPress Server EOL EOL Yes** Yes Yes Yes
  QuarkCopyDesk EOL EOL Yes** Yes Yes Yes
  Quark XML Author ONLY 4.6.x and 5.x version are supported

EOL indicates End-of-Life products which are not supported.
*    Activation and Licensing support for an end-of-life (EOL) product line is available for a single incident fee.
**  A patch maybe provided, subject to feasibility and approval for product life-cycle

# If your free 60-day support has expired and you do not have a support plan; You can purchase one of the support plans below. 
  • Single support incident: £19 / €25 / $29.99
  • 6-month support plan: £65 / €79 / $99
  • 12-month support plan: £99 / €119 / $ 149

For more detail on support plans, Click here 
Note: Above plans are NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
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Knowledge Base

Topic Information
  • Topic #: 30026-4083
  • Date Created: 07/27/2016
  • Last Modified Since: 02/09/2017
  • Viewed: 148
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