How to purchase a Support ticket or a Support Plan?

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

How to purchase a Support ticket or a Support Plan?

Applies to:
  •  Post 60 Day Free Technical Support Technical Support for QuarkXPress 2016, QuarkXPress 2015 and QuarkXPress 10 queries.
  •  To obtain, Validation or Activation code for End Of Life products (QuarkXPress 9 or below).

Summary: If you purchased and registered a supported product, you are eligible for free support for the first 60 days after the date of registration. Your 60-day free support period will start on the day of registration. If you have not registered your product you should register it here first.

Activation and licensing inquiries for current versions of QuarkXPress (2016, 2015 and 10) are free of charge. All other support queries require a single incident or 6 or 12-month support plan.

If you are not within the free 60-day support period and do not have a support plan you can purchase one of the support plans below.

 

Single Support Incident

  • One time support.
  • Support for all supported versions of QuarkXPress.
  • Single incidents offer support through the ticket portal only.
  • Activation and Licensing support for an end-of-life (EOL) product line is available for a single incident fee.
  • A single incident ticket is NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
 

6 or 12-Month Support Plans

  • If you purchased or registered a supported product, you are eligible for free support for the first 60 days. After the first 60 days you can purchase a support plan.
  • Support is offered through the ticket portal, chat and phone support systems. Phone support is call-back only.
  • Support is offered for all supported versions of QuarkXPress.
  • Support plans include general technical support for QuarkXPress and App Studio. They do not include support for development or design work.
 

Purchase Technical Support Plans from:

 

Purchase Single incident Ticket from our store :

  1. Visit http://shop.quark.com/p-43-support-ticket.aspx
  2. Click on Add to Cart> Checkout Now
  3. Login to your account and make the payment

 

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Topic Information
  • Topic #: 30026-4048
  • Date Created: 06/22/2016
  • Last Modified Since: 07/01/2016
  • Viewed: 79
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