Summary: If you purchased and registered a supported product, you are eligible for free support for the first 60 days after the date of registration. Your 60-day free support period will start on the day of registration. If you have not registered your product you should register it here first.
- Post 60 Day Free Technical Support Technical Support for QuarkXPress 2016, QuarkXPress 2015 and QuarkXPress 10 queries.
- To obtain, Validation or Activation code for End Of Life products (QuarkXPress 9 or below).
Activation and licensing inquiries for current versions of QuarkXPress (2016, 2015 and 10) are free of charge. All other support queries require a single incident or 6 or 12-month support plan.
If you are not within the free 60-day support period and do not have a support plan you can purchase one of the support plans below.
Single Support Incident
- One time support.
- Support for all supported versions of QuarkXPress.
- Single incidents offer support through the ticket portal only.
- Activation and Licensing support for an end-of-life (EOL) product line is available for a single incident fee.
- A single incident ticket is NOT applicable for active or end-of-life (EOL) incidents related to Quark Enterprise Solutions, including Quark Publishing Platform, Quark XML Author and QuarkXPress Server.
6 or 12-Month Support Plans
- If you purchased or registered a supported product, you are eligible for free support for the first 60 days. After the first 60 days you can purchase a support plan.
- Support is offered through the ticket portal, chat and phone support systems. Phone support is call-back only.
- Support is offered for all supported versions of QuarkXPress.
- Support plans include general technical support for QuarkXPress and App Studio. They do not include support for development or design work.
Purchase Technical Support Plans from:
Purchase Single incident Ticket from our store :
- Visit http://shop.quark.com/p-43-support-ticket.aspx
- Click on Add to Cart> Checkout Now
- Login to your account and make the payment