How to access Support Portal ?

Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from support@quark.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at support@quark.com

How to access Support Portal ?

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
 

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
 

Accessing Quark Support Portal

  1. Navigate to http://support.quark.com 
  2. To view our support plans or purchase a maintenance plan, select "View our Support and Maintenance Plans"
  3. To contact Technical Support for assistance, select "Click here to access Technical Support". Our Technical Support Portal allows you to
  •  Live Chat with us
  • Submit a Ticket
  • Submit Feedback
  • Access our Knowledgebase Portal
  • Access latest Documentation
  • Login to our Ticketing Portal

6. In order to initiate a Chat session or log a ticket, please Sign In to your support account by entering the credentials you would have received. Please ensure to check you SPAM folder for the support account creation notification. 

Note : In the event you forgot the password associated with your support account. To begin, enter your email address and click "Rest my password." Once your identity is verified, you will receive an email with a password reset link.






 
Rating:Rating of 5 Stars1 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-4045
  • Date Created: 06/16/2016
  • Last Modified Since: 07/01/2016
  • Viewed: 190