Images are appearing blur or get zoom when project is opened in QuarkXPress

Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from support@quark.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at support@quark.com

Images are appearing blur or get zoom when project is opened in QuarkXPress

Affects : QuarkXPress 10.x and QuarkXPress 2015
              Windows 7, Mac OS 10.9.x & 10.10.x

On Windows:
  1. Navigate to C (or root drive):\Program Files\Quark\QuarkXPress 2015\Tools
  2. Here double click on the file named as QuarkCacheCleaner to clear the cache.
  3. Go to C:\Users\(current logged in user)\AppData\Local\Quark and rename the folder QuarkXPress 2015 named as QuarkXPress 2015OLD
  4. Quit all the running applications and navigate to Start > Run  and type %temp% and delete all the temp files at this location 
  5. Launch QuarkXPress and open the problematic project

On Mac:
  1. Navigate to QuarkXPress application folder > Tools. Here double click on the file named as QuarkCacheCleaner to clear the cache
  2. Create new folder inside QuarkXPress folder with the name Preferences 
  3. In case, Preferences folder is already created inside QuarkXPress folder then rename this folder as PreferencesOld and create new folder and name it as Preferences. 
  4. Kindly perform the below mentioned steps to remove the temp files from your machine:
  • Switch to Finder of your Mac machine
  • Navigate to Go > Go to Folder...(Go to folder window opens)
  • Type /var and click on Go button
  • It would open the hidden var folder. 
  • Here navigate to folders folder and it would display list of folders
  • In these folders and their sub folders, you need to search the folder with the name T (as shown in attached screenshot)
  • In the T folder please delete all the contents inside TemporaryItems folder. (Note: You may get folders with different names inside folders folder on your machine but you need to reach the location T/TemporaryItems)
  • Restart your machine and launch QuarkXPress
  • Open the problematic project and verify the issue.
Rating:Rating of 2.5 Stars2 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-3776
  • Date Created: 09/08/2015
  • Last Modified Since: 08/26/2016
  • Viewed: 109
Welcome Guest