App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
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Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Applies to- QuarkXPress 2015 & QuarkXPress 10
Background: In an EPub layout when the text is imported in an automatic text box the pages with automatic text boxes are automatically added to fit the entire text of the multiple stories into the layout. Thus when the layout is exported to E-book; different stories or chapters could not be identified.Furthermore these automatic text boxes are linked for continuous flow of the story cannot be unlinked with the unlinking tool to break up the individual stories.
Summary: It is a two-step process to get the each individual story to be published on a new page
Step 1: Linked Text Boxes to be Unlinked
To break up the stories first the boxes are unlinked using the Linkster unlink tool so that the text in the text boxes is not affected.
Following are the instructions as to how to use the Linkster to unlink the text boxes:
To use Linkster, first select the items you want to unlink. Next, choose Utilities > Linkster to display the Linkster dialog box.
Click Selection to unlink the selected items, or Pages to unlink a range of pages (specified in terms of absolute position). To unlink stories, click Unlink, then choose one of the following options:
• Option 1 creates three stories: one for the boxes before the selected box, one for the selected box, and one for the boxes after the selected box.
• Option 2 creates two stories: one for the boxes before and after the selected box, and one for the selected box.
• Option 3 creates two stories: one for the boxes before the selected box, and one for the selected box and the boxes after the selected box.
• Option 4 creates two stories: one for the boxes before the selected box and the selected box, and one for the boxes after the selected box.
Step 2: Tagging the stories.
Each story should be tagged as a new article in the Reflow tagging Window. There are several ways to add content to an existing reflow article:
• Select one or more picture or text boxes and then choose Item > Digital Publishing > Add To Reflow View > [reflow article name].
• Display the Reflow Tagging palette (Window menu), select the target reflow article, and then Select one or more picture or text boxes and click Add Component in the Reflow Tagging palette.
• Control+click/right-click one or more selected picture or text boxes and choose Digital Publishing > Add To Reflow View > [reflow article name] from the context menu
Each article will then display on a new page in iBooks or other e-book viewers.