App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
QuarkXPress 2015 introduces support for Fixed Layout ePub creation in its eBooks layout space. QuarkXPress uses same HTML5 palette offered in App Studio to add interactivity to ePub layouts as per ePub 3.0 standard.
Typical Use Case:
Fixed-layout eBooks have become the choice for children’s picture eBooks and complex layout driven books like cookbooks, etc. The publisher would like to design Fixed-layout eBooks as per ePub 3 standard and export to different Fixed-layout eBooks format with optimising the export package for different device specific formats.
QuarkXPress 2015 offers designing and export to Fixed-layout ePub formats supported by Kindle and iOS devices. To convert to Kindle format, on Export settings you have to provide location for Kindlegen app provided by Amazon.
QuarkXPress 2015 offers:
a. New eBooks Layout space. QuarkXPress 2015 introduces a new eBooks layout space replacing the legacy eBooks layouts, which had limited functionality to offer reflow ePub export. The new layout space offers support for designing Fixed Layout ePubs based on ePub 3.0 standard. The new layout space inherits App Studio capabilities that include HTML5 support with an option to add interactivity to Fixed Layout ePubs – Audio, Video, Slideshows, Animations, 360-degree image and Buttons.
b. New Project dialog. The new project dialog for eBooks is enhanced with option to select target devices or custom sizes. QuarkXPress 2015 offers user to save custom sizes so that they can reuse the same by selecting from new project dialog.
New project dialog:
Custom page sizes:
c. Rich Layout capabilities. With new layout space to support Fixed Layout ePubs, you can use the rich design capabilities those are available to Print and App Studio layout spaces. For example, you can create unlimited style sheets or use style sheets from Print or App Studio layouts. Similarly, you can share other resources like Colors, Item Styles, Foot Note styles (new), etc. across the print and eBook layouts.
Fixed Layout ePubs in QuarkXPress 2015 support East-Asian story direction and page flow from right to left and ruby characters in native HTML (whatever HTML can support for these languages).
Also, you can use Advance image control to handle images in Fixed layout ePubs similar to print layout. Images can be down sampled with options in ePub export.
d. Lists. QuarkXPress’s Lists capability can be used for generating table of contents (ToC) for both Fixed Layout ePubs and Reflow ePubs.
e. HTML5. The New HTML5 palette in eBooks layout space offers simple and intuitive user interface to add interactive elements to Fixed Layout ePubs and reflow ePubs. Based on interactivity supported in target devices and output format (ePub and Kindle formats), these interactive elements can be excluded automatically on Export.
Following interactivity is supported in Fixed Layout ePubs.
vi. 360-degree image
f. Export to ePub: QuarkXPress 2015 offers following export options
i. Layout as ePub, to export to standard ePub format for iOS devices.ii. Layout as Kindle, to export to Kindle Fire devices.
On Export dialog it allows you to select Reflow or Fixed layout with further options to specify image resampling, TOC, East Asian options and Layout options.
g. Reflow tagging. In QuarkXPress 2015, user can create a fixed layout ePubs and use the same layout elements to tag for Reflow ePub. In a way user can create one layout and export to both Fixed and reflow ePubs.
Further, Reflow tagging is allowed from Print and App Studio layouts too. You cannot export to Fixed layout ePubs from a print layout.