Error: The file name contains unsupported characters . Modify the system language or characters in the file name and try again. Error [338]

Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from support@quark.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at support@quark.com

Error: "The file name contains unsupported characters". Modify the system language or characters in the file name and try again. Error [338]

Background:

The error occurs in QuarkXPress 10.5 on 10.10.x (Yosemite) while importing images in the document.

 

Solution:

  1. Go to System Preferences> Language & Region
  2. Click on the + Icon> Scroll down
  3. Change the System Language to “US English
  4. Restart the machine
  5. Create User Level Preferences from the steps below:
    • Navigate to Mac HDD> Users> Current User> Library> Preferences> Quark> QuarkXPress 10
      (On the Finder window, please press and hold the 'option' key (marked ALT) and on the menu bar, at the top, select Go to view the User Library)
    • Rename “QuarkXPress 10” to “Old QuarkXPress 10
  6. Re-launch QuarkXPress 10
  7. Create a new document> Create a Picturebox
  8. Import a random JPEG image (ensure that it doesn’t contain special characters)
  9. Check the behavior
Rating:Rating of 2.5 Stars20 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-3660
  • Date Created: 02/06/2015
  • Last Modified Since: 08/26/2016
  • Viewed: 2016
Welcome Guest