App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
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Quark IT Support
You may find yourself in a situation where you need to add .qxp extension to hundreds of legacy QuarkXPress documents you own. Mac OS provides a utility/tool called “Automator”, which could be used for a variety of tasks. It is possible to add an extension or rename a file name using Automator with a single click, it can rename all files in one go.
Below are the steps to create a service in Automator to achieve this task:
1. Go to Application > Automator.
2. Choose “Service” from ‘Choose a type for your document’ window.
3. Select “files and folders” under the ‘Service receives select’ drop-down.
4. Select “Finder” under the ‘in’ drop-down.
5. Click “Files and Folders” in the left pane under Library.
6. Drag the action name “Rename Finder Items” to the right pane.
7. Select “Don’t Add” when prompted to choose.
8. You will see “Add Date or Time” action by default.
9. Select Rename from the Action menu.
10. Select “Add Text” from the ‘Add Date and Time’ drop-down.
11. Type .qxp in the Add field and select “as extension” under the next drop-down.
12. Now, go to File menu > Save As. The service gets added under its default location User> Library> Services folder.
Now, simply select a file or a group of files in a folder, do a right click and select your service name that would appear in the contextual menu and you are done.
NOTE: Please take backup of your old files before implementing this.