Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from firstname.lastname@example.org for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at email@example.com
Background: This message appears when you try to open a document which is originally created in QuarkXPress 6 or below as QuarkXPress 10 can open documents created in Version 7 or above.
Steps to be performed:
Reason 2: If the error still appears, the header of the document could be corrupted. Please contact support via Quark Customer Portal: http://quark.parature.com