App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Description: Trapping: Trap on a press is the ability of a printed ink to accept the next printed ink compared to how well paper accepts that ink. Registration is when you line all your printed images up over one another. Trapping is a term most commonly used in the prepress industry to describe the compensation for misregistration between printing units on a multicolor press. This misregistration causes unsightly gaps or white-space on the final printed work. Trapping involves creating overlaps (spreads) or under laps (chokes) of objects during the print production process to eliminate misregistration on the press.
History: In QuarkXPress 9 the option was available under Preferences as shown in the picture below:
QuarkXPress 10 either offers you In-RIP Trapping or Composite output, setting trap values in QuarkXPress is no longer needed. The only options available are Default, Overprint & Knockout and these options are available in the colors palette.
In-Rip Trapping: In-RIP trapping moves the trapping to the RIP so that it is done at the last moment. The process is automatic, although it is possible to set up zones to allow different automatic rules for different areas, or to disable trapping for areas previously manually trapped.
Overprint: Overprinting refers to the process of printing one color on top of another in reprographics. This is closely linked to the reprographic technique of 'trapping'. Another use of overprinting is to create a rich black (often regarded as a color that is "blacker than black") by printing black over another dark color.
Knockout: A knockout is a portion of an image that has been removed. When two colors overlap, they don't normally print on top of each other. The bottom color is knocked out of - not printed - in the area where the other color overlaps.
Knockout type is typically text that is knocked out or reversed out of a dark background so that the type appears in the color of the paper