App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Que. What is QuarkXPress 10?
Ans. QuarkXPress 10 is the graphic design and page layout software for designers who love print and live digital. New inside and out, QuarkXPress 10 includes Quark’s new Xenon Graphics Engine, Retina display support, a modern architecture, and over fifty feature enhancements that streamline the design process and improve the design experience. It also continues support for ePub and out-of-the-box HTML5 authoring tools for App Studio, the leading cloud-based HTML5 solution for creating award-winning tablet and smartphone experiences.
Que. What is the Xenon Graphics Engine?
Ans. The Xenon Graphics Engine is a brand new rendering engine that Quark developed from the ground up. It will be integrated across Quark’s product lines, starting with QuarkXPress 10. The Xenon Graphics Engine drastically improves the clarity with which pixel and vector files – PDF, TIFF, JPG, PNG, PSD, and others – are rendered within QuarkXPress. It always delivers the best on screen resolution in real time, irrespective of zoom, crop, and even while positioning graphics.
Que. Why did Quark switch to a Cocoa development environment?
Ans. Cocoa is the current and preeminent application environment for Mac OS X. Being a Cocoa app brings a number of benefits to QuarkXPress 10, including the ability to leverage the latest OS X features, maximize performance, and rapidly support new OS X releases.
Que. What was the development effort required to move to Cocoa?
Ans. QuarkXPress 10 is the first version of QuarkXPress to run as a native Cocoa app, which required a significant development effort. All in all, the team
Que. What is new in QuarkXPress 10?
Ans. QuarkXPress 10 looks, feels, and performs better than any previous version. This is in part to the new Xenon Graphics engine and the migration to Cocoa, but that is just the start. In order to further optimize the design environment, QuarkXPress 10 has been overhauled on the outside too with a modern new look and over 50 new feature enhancements. Users will love:
See a full list here: www.quark.com/10
Que. Can you tell me more about the new features that will be coming to QuarkXPress 10 for publishing apps using App Studio?
Ans. Besides the ability to create Page Flips for apps designed with QuarkXPress 10 for App Studio, I can’t yet share details about new features. We have a great roadmap of new App Studio enrichments for QuarkXPress but we’ll have to let you know about the others beyond the Page Flip effect nearer their release.
Que. Is QuarkXPress 10 64-bit?
Ans. QuarkXPress 10 will not be 64-bit in the 10.0 version, but will be updated to support 64-bit architecture within the early 10.X updates. Quark makes updates within a version cycle free to users.
Que. Which operating systems does QuarkXPress 10 support?
Ans. QuarkXPress 10 will support OS X Mountain Lion and Lion as well as Windows 7 and 8. It will not support OS X Leopard, OS X Snow Leopard, Windows XP, or Windows Vista.
Que. Why won’t QuarkXPress 10 support legacy OS versions?
Ans. It was necessary to remove support for some of the older OS versions in preparation for the new ones that we know are on the way such as Mac OS 10.9. The minimum OS platforms supported are Mac OS X 10.7 and Windows 7.
Que. Will QuarkXPress 10 Support OS X Mavericks?
Ans. QuarkXPress 10 will support OS X Mavericks soon after its availability.
Que. Which versions of QuarkXPress will QuarkXPress support?
Ans. QuarkXPress 10 will support documents created with QuarkXPress 7 and above.