App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: Job Jackets in QuarkXPress 10 let you encapsulate the specifications for a QuarkXPress® project before the job begins, then automatically check the job against those specs before it goes to output.
A Job Jackets file contains a set of specifications for resources such as style sheets, colors, color management settings, and output setups. It can also contain layout specifications, including dimensions, margins, bleeds, and master pages.
Job Tickets and Rules
In addition, a Job Jackets file contains one or more Job Tickets. A Job Ticket specifies a subset of a Job Jackets file’s resources that is appropriate for creating a particular project. By setting up a Job Jackets file for a job beforehand, you can help to ensure that the layout artist uses the right resources for that job.
A Job Jackets file can also contain rules. You can use rules to check a layout (either before output, or periodically as you go along) for problems such as incorrect fonts, problem colors, bad picture file formats, and so forth.
In addition, you can use Job Jackets to share resources in a local workgroup. Multiple designers can connect to the same Job Jackets file and use the resources from that file.
At a glance:
For more information please visit: http://www.quark.com/Products/QuarkXPress/Features/Layout_Automation.aspx#job-jackets