Custom fonts are not recognized if QuarkXPress Server runs as a service with a local system account

Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from support@quark.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at support@quark.com

Custom fonts are not recognized if QuarkXPress Server runs as a service with a local system account

  1. Stop the QuarkXPress Server service (running as Local User).
  2. Navigate to ‘[drive]:\ProgramData\Quark\QuarkXPress Server 8\Preferences’ and move or delete the 'Preferences' folder for QuarkXPress Server.
  3. Right-click the QXPS 8.x shortcut icon and choose Properties.
  4. Click the Compatibility tab.
  5. Click Run this program in compatibility mode for with the default value Windows XP (Service Pack 3).
  6. Restart the QuarkXPress Server service.
  7. Execute a ‘getserverinfo’ request.

If you want to run QuarkXPress Server in application mode after the above changes, make sure you copy the 'QLAClient.properties' file to the local folder for QuarkXPress Server.

Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1920
  • Date Created: 11/20/2012
  • Last Modified Since: 11/20/2012
  • Viewed: 1459
Welcome Guest