An illustration of how Job Jackets work in a QPS environment

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

An illustration of how Job Jackets work in a QPS environment

To understand Job Jackets and QPS, do the following things:

1. Create a new QXP project from Job Jacket A.
2. Check in the QXP project to a QPS publication that is associated with Job Jacket B.
3. Check out the project in QXP. The following alert displays: 'The Job Jacket resources available with this project do not match those available in the current publication. Do you want to update the Job Jacket resources to match the resources available in the current publication? Updating can cause reflow.'

  • If you click Update, QPS appends the resources of the QPS Job Jacket, so that the project includes the resources from both Job Jackets.
  • If you click Do Not Update, the project is saved with the resources of Job Jacket A.

QuarkXPress and QuarkCopyDesk let you control how QPS deals with this situation. To change this setting, display the Preferences dialog box and click Project and Attachments under Quark Publishing System. The Choose drop-down menu under Update Job Jacket Resources area controls when the alert mentioned in step 3 displays. If this menu is set to Ask, and you click Update when the alert displays, the alert is not displayed again (unless you make changes to the Job Jackets structure so that it no longer matches the server version).

This is a user-level preference, meaning that it is stored separately for each user on the server. Each user's setting for this menu is honored no matter which computer the user logs in from. Other user-level preferences include General > Basic > Location Options and General > Auto Log On/Off > Do Not Display Log On Dialog Box.

Rating:Rating of 5 Stars1 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1896
  • Date Created: 11/20/2012
  • Last Modified Since: 11/20/2012
  • Viewed: 1308
Welcome Guest