App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
In the case related to this solution, the image being used was a 27 by 20 JPEG at 72 dpi. It was imported in a box with the size 1.1 by 1.1. This resulted in too much pixel data information being captured into a small picture box. QuarkXPress will always try to embed all the information for any image below 96 dpi.
There are other things you can do to reduce project files size. The default preview bit depth set in the QuarkXPress Preference > Display pane are set for the highest bit depth. if you reduce the bit depth for Color TIFF and Grayscale TIFF preview displays, the file size for QuarkXPress projects will be significantly reduced.
If you require high resolution images for printing, resave the image at 300 dpi (or slightly higher as advised by your print service provider) without altering any other information. Then re-import the images. This will result in a reduction of QuarkXPress Project size. QuarkXPress and QuarkXPress Server will then generate the preview and provide high resolution image output only when requested in the output specifications.
QuarkXPress automatically displays a low-resolution 72 dpi preview of each imported picture file while maintaining a path to picture files and retrieving the high-resolution information required for output. QuarkXPress uses two types of information for imported pictures: low-resolution and high-resolution. Low-resolution information is used to display picture previews. When you print, high-resolution information contained in the original picture files is accessed using paths to the pictures. Path to a picture is established when you import a picture. The application keeps information about each picture's path as well as when the picture was last modified.