App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
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Quark IT Support
You can set the following parameters to monitor the QuarkXPress Server Subrenderers processes:
Note: Queryinterval = the time in seconds before sending the next request to the Subrenderer
noofretries = Number of Retries to the Subrenders before restarting the process.
Recycle will tell QuarkXPress Server to restart the process if it goes into the hang state.
Note: The only difference in running QuarkXPress Server with XPressServerShadow Process is that XPressServerShadow monitors both Master as well as Subrenders process whereas the these parameters only control the health check of Subrenders. Also, on the Windows Operating System, if a subrenderer is found to be hung state or if there is no change in memory during the cycle time, the Master kills the subrenderer and subrenderer is relaunched automatically. Thus, the recycle parameter is not mandatory on Windows to control re-launch of the subrenderer. However on the Mac OS, the monitorsubrenders parameter is implemented with a recycle parameter only, i.e., the request will be killed only when the recycle parameter is entered. If the recycle parameter is omitted, then the Master will not kill any request.
The process XPressServerShadow is used when you can have one or more of the server processes hanging because of bad transactions or a damaged layout. In this case, QuarkXPress Server cannot process more transactions. In such situations, XPressServerShadow kills such a process so that it is automatically launched by the master process of the server. The XPressServerShadow script monitors the Server and restarts the application if it fails. In the case of a bad transaction or upon encountering a damaged layout, the XPressServerShadow Process is causing the crash.