Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from email@example.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at firstname.lastname@example.org
To delete the QLAClientInstallDir.properties file, follow these steps:
Note: If you installed QLA Server as a service (daemon), you will also need to delete the QLA folder inside the StartupItems folder (Hard Drive:Library:StartupItems).
When Quark License Administrator is installed, resources are also installed to a location on the hard drive outside of the Quark License Administrator folder. When you trashed the QLA 4.01 folder, you also trashed the Uninstall QLAServer folder. The Uninstall QLA Server application uninstalls these other resources. Because these resources are not visible in the system, you will need to make them visible and delete them manually. You can make these files visible using a utility such as TinkerTool.