Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from email@example.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at firstname.lastname@example.org
To resolve this problem, you will need to contact Quark Technical Support to request that a Quark representative either delete the serial number from the other (existing) QLA Web Account or purge the other QLA Web Account entirely. The Quark Representative will only be able to do this for serial numbers that belong to you or your particular site location. To contact Quark Technical Support, call 800.676.4575.
When you click Submit, the QLA Web Server does a search in the Quark customer database to ensure that:
If the serial number is already used in another QLA Web Account, the 'Serial Number is in use' error will be generated by the QLA Web Server. One serial number cannot be registered under two different QLA Web Accounts.