Working with Quark License Administrator: Preparing to Install Quark License Administrator

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Working with Quark License Administrator: Preparing to Install Quark License Administrator

As you prepare for your Quark License Administrator order and installation, there are a few questions you need to answer.

  • How many licenses do you need to support with your QLA Server, and where are these licenses located?
  • On what kind of machine do you want to run your QLA Server application? Because it is written for and operates in the Java runtime, QLA will run on Macintosh, Windows and Solaris operating systems.
  • Will you be supporting software licenses only in your LAN, or are you supporting licenses in a multi-city WAN?
  • Are you going to run a backup QLA Server? If so, where will it be located?
  • Will any of your users need an Extended License (i.e., a license checked out remotely and disconnected from the network)?
  • Will any of your users or machines need a reserved license?
  • QLA 4.5 allows you to manage any third-party XTensions independently of the QuarkXPress serial number. Do you need or would you like to have Quark License Administrator manage any XTensions that are used in production?
  • QLA 4.5 allows you to designate sub-administrators for specific serial numbers of groups of users. Do you want to do this?
  • Will you be consolidating multiple sites into a single QLA site? If so, under what customer number do you want to register them? This will affect how Quark places and configures your site license order.
Rating:Rating of 5 Stars1 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1712
  • Date Created: 11/20/2012
  • Last Modified Since: 08/30/2016
  • Viewed: 1395
Welcome Guest