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Following are ways you can resolve this problem:
Scenario 1: Backup Server is Running
Scenario 2: Log or properties files are damaged.
Note: Following are the locations of the QLA Server folder for each platform:
There a two reasons that the QLA Server would not show the full number of licenses in the QLA Server window. The first scenario occurs when you you are running with a Backup Server. If you quit out of the QLA Primary Server (or stopped the QLA Primary Service), but have not stopped the Backup Server, the Primary Server will attempt to pull log and properties information from the Backup Server when you launch it after loading the new QLALicense.dat file. If the License information in the Backup Server is different from that of the Primary Server, the old information will display in the Primary Server window.
The second scenario where this can occur is if the one of the QLA Server log and properties files has become damaged. In this case, you will need to replace these fiiles and reinitialize the QLA Server. To ensure that a QLA Backup Server is not contributing to the problem, you will also need to Quit out of the Backup Server so that the Primary Server does not attempt to pull Backup Server information.