Usage of Subrenderers for QuarkXPress Server within a Quark Publishing System (QPS) Environment

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Usage of Subrenderers for QuarkXPress Server within a Quark Publishing System (QPS) Environment

To customize a Subrenderer to meet load balancing requirements, use the following steps.

  1. Launch QuarkXPress Server in Master Subrenderer mode.
  2. Render either of the following requests:


  1. This will create a file with the name “LoadBalancerConfig.” in the QuarkXPress Server Preferences Folder (For an example of this file, please see the file attached to this solution).
  2. If you only have the two default Subrenderers that ship as a part of QPS, you will not be able to change the tasking for each Subrenderer. One Subrenderer will be assigned to WebHub requests, and one will be dedicated to handle Preview Generation requests. However, if you have purchased QuarkXPress Server separately with additional Subrenderers, then you can configure the number Subrenderers to handle specific rendering requests. For example, If you have four subrenders, you can configure three of them in the newly created file to handle Preview Generation and one of them to handle WebHub requests.
  3. If you have already created a LoadBalancerConfig. file, you can simply edit the file to match your load balancing needs.
  4. Once you have set your Subrenderer values, save the file and restart QuarkXPress Server.

In a core QuarkXPress Server environment, where QPS is not involved, a load balancing operation occurs within Subrenderers of a QuarkXPress Server by default. However, in a QPS 7.4 environment, these Subrenderers are used by QPS in such a manner that, for the base configuration of two Subrenderers, one is exclusively used for Web Hub purposes and the other for Preview Generation. In a case where QuarkXPress Server has been purchased over and above the base QPS configuration and is running with four Subrenderers, then two Subrenderers would normally be dedicated for WebHub requests and two for Preview generation. One can, however, customize the number of Subrenderers allocated to Preview Generation and WebHub to support specific rendering tasks for current load balancing requirements.

Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1626
  • Date Created: 11/20/2012
  • Last Modified Since: 11/20/2012
  • Viewed: 1195
Welcome Guest