Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from email@example.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at firstname.lastname@example.org
Layouts that are deconstructed to should retain the same font information when a construct is done on the file. In this case, QuarkXPress Server was using Font Fallback to load the Fallback font instead of the original font called for in the Character Style. This problem is fixed in QuarkXPress Server 8.
Update to QuarkXPress Server 8.