Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from email@example.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at firstname.lastname@example.org
This issue can occur if (a) the file contains a Desktop Color Separation (DCS) picture that includes multiple color plates, and (b) one of those plates' colors is unchecked in the Color pane of the Print dialog box (File > Print).