Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from firstname.lastname@example.org for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at email@example.com
You can resolve this problem by following these steps:
When the downloaded installer is used to install QuarkXPress on a new machine, not all the installer files are decompressed correctly. The error message can occur if the Setup.exe is executed from the zipped folder. You need to decompress the downloaded file completely to a different folder in order for QuarkXPress to install all the components correctly.