Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from firstname.lastname@example.org for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at email@example.com
The best solution is to update to QuarkXPress 7.5 or upgrade to QuarkXPress 8. If this is not an option for you, launch QuarkXPress in Rosetta mode. To do this:
If this solution does not work, then follow the steps given below:
QuarkXPress 7.3 is not optimized to run under OS X Leopard (10.5). If a corrupt legacy QuarkXPress 7.3 Preferences file is loaded into the Preferences folder (specifically the Palette preferences), QuarkXPress tries to update them and fails. This is what is causing the screen to change colors and QuarkXPress 7.3 to crash. This problem can also occur if you have corrupted fonts loaded and active in the system.