App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
A Facing Pages layout contains left and right 'facing' pages bound along a binding line in the gutter between pages, similar to what you would find in a book, magazine, or newspaper. Following are instructions for creating a Facing Pages layout, changing a non-Facing Pages layout to a Facing Pages layout and vice versa.
Creating a new Facing Pages Layout:
Setting Up Master Pages for Facing Pages Layouts:
The default master page (A- Master-A) of a Facing Pages layout consists of left and right pages that represent the facing-page spread.
Inserting and Deleting Layout Pages:
When you insert or delete layout pages (Page > Insert or Page > Delete), QuarkXPress will shuffle the layout pages as needed to maintain the proper left/right layout. For example, if you add one page before page four, then page four becomes page five, flipping from a left to a right page in the spread. If shuffling causes pages to switch sides in the facing-page layout, QuarkXPress automatically reapplies the facing-page master page. In this case, the layout pages will be reformatted according to the side of the spread they appear on. Adding, deleting, or moving pages in even increments will avoid shuffling, and QuarkXPress will not reapply the master page.
Changing a Non-Facing Pages Layout to a Facing Pages Layout:
NOTE: The existing layout pages will be based on single-sided pages unless a facing- page master page is created and applied to each of the layout pages. Facing-page master pages can be created by dragging a facing-page icon to the master page section of the Page Layout palette.
Changing a Facing Pages Layout to a Non-Facing Pages Layout:
To convert a Facing Pages Layout t to a Non-Facing Pages Layout, you must uncheck Facing Pages in the Layout Properties dialog box (Layout > Layout Properties). Facing-page master pages must be deleted before you will be able to uncheck Facing Pages. When you delete master pages, items on associated layout pages will be lost, including text in any unmodified automatic text boxes. To copy the formatting of your original master pages before deleting them, do the following:
Creating a Facing Pages Layout with the First Page Left of the Binding Line (QuarkXPress 6 & 7 only):
When you create a Facing Pages Layout, the first page is automatically placed on the right side of the binding line. Odd-numbered pages are always on the right and even-numbered pages are on the left of the binding line. To create a Facing Pages Layout with the first page on the left side, you must make QuarkXPress see it as an even numbered page. To do this:
Note!: Remember, the first page in your layout is now page 2. The icons in the Page Layout palette represent the 'absolute' page number of your pages, which defines each page's actual position in the layout independent of any Section Starts or page numbering you have set up.