Best practices for Working with Legacy Files that May Be Corrupted or Damaged

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Best practices for Working with Legacy Files that May Be Corrupted or Damaged

In order to secure the best possible file stability, follow the practices outlined below:

  • Store the project on a local hard drive. While QuarkXPress 7 and 8 work fine opening and closing files located on network volumes, any file that seems to be showing signs of corruption should probably be dragged to the local drive before you open it. This will reduce the number of variables that affect file stability.
  • Do an Option-Open or Control-Option-Open procedure on the file in QuarkXPress 7 or 8 (using the latest update of the application) and immediately save it under a new name. These are specific keystroke combinations that do two different things to the file:

    Option-Open (Mac) or ALT-Open (Windows): Holding down these keys while opening the project engages code in QuarkXPress that updates the text in the project to the current text flow code.

    Control-Option-Open (Mac) or Control-ALT-Open (Windows): Holding down these keys while opening the project will completely rewrite the project into the current file structure.

    In order for these keystroke combinations to work as designed, you must use the following sequence to open the project:
    1. Go to File > Open.
    2. Navigate to the location of the file in the Open dialog and highlight it.
    3. Hold down either of the keystroke combinations described above and click on the Open button.
      Note: No other method or sequence will engage the code in QuarkXPress to modify the file as it is opened.
  • Once you have opened the file, verify the path to any images in the Picture Usage dialog (Utilities > Usage...; then click on the Pictures pane) to ensure that there are no images that are showing with a Status of Missing or Modified.
  • If you suspect that there may be a problem with any picture previews, there is an additional keystroke combination that will cause QuarkXPress to reimport all the images in the project at the correct scaling and placement into their picture boxes. In addition, all picture previews will be either reimported (for EPS and PDF files) or regenerated by QuarkXPress (TIFF, JPEG, and other Raster, non-EPS image file types). To do this, follow the sequence described above, only hold down the Command key (Mac) or Control key (Windows) when you click on the Open button.
  • Perform a 'thumbnail drag' -- this technique is explained in Knowledge Base Article AE0088 - How to Perform a Thumbnail Drag.
  • After you have follow some or all of the procedures described above, save the file under a new name. After those optimizations, your file should be safe to work with.
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1412
  • Date Created: 11/20/2012
  • Last Modified Since: 09/05/2016
  • Viewed: 1448
Welcome Guest