Gathering Information Window Displays and Installer Hangs

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"Gathering Information" Window Displays and Installer Hangs

Follow these steps to resolve this behavior:

  1. Create a Root User account on the computer using the steps outlined in the Apple technical article at the following URL:
    http://docs.info.apple.com/article.html?artnum=106290
  2. Log out of your current Administrator account and log in as the Root User.
  3. Create a new folder on the Desktop and name it “ Applications” (type a 'Space' and type 'Applications').
  4. Copy the QuarkXPress 6.1 folder inside this folder.
  5. Run the Updater for QuarkXPress 6.5.
Background:
The QuarkXPress 6.5 Updater application cannot locate the QuarkXPress 6.1 folder. This can happen if permissions for the user do not allow application installation.
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Topic Information
  • Topic #: 30026-1381
  • Date Created: 11/20/2012
  • Last Modified Since: 06/21/2017
  • Viewed: 1714
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