Gathering Information Window Displays and Installer Hangs

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"Gathering Information" Window Displays and Installer Hangs

Follow these steps to resolve this behavior:

  1. Create a Root User account on the computer using the steps outlined in the Apple technical article at the following URL:
  2. Log out of your current Administrator account and log in as the Root User.
  3. Create a new folder on the Desktop and name it “ Applications” (type a 'Space' and type 'Applications').
  4. Copy the QuarkXPress 6.1 folder inside this folder.
  5. Run the Updater for QuarkXPress 6.5.
The QuarkXPress 6.5 Updater application cannot locate the QuarkXPress 6.1 folder. This can happen if permissions for the user do not allow application installation.
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Topic Information
  • Topic #: 30026-1381
  • Date Created: 11/20/2012
  • Last Modified Since: 06/21/2017
  • Viewed: 1715
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