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To resolve this issue, run the Windows Installer CleanUp utility to remove any Windows Installer registry settings, and reinstall QuarkXPress. Steps to do so are:
To use the Windows CleanUp utility, follow these steps:
1. Click Start, point to Programs, and click Windows Install Clean Up.
2. Select the program that you want to remove and click Remove.
3. Click OK, and then click Exit.
Note: For more information about how to download, install, and use the Windows Installer CleanUp utility, view the following article in the Microsoft Knowledge Base: 290301 Description of the Windows Installer CleanUp Utility
2. Run QuarkXPress Setup to reinstall QuarkXPress.
Note: Because the Windows Installer CleanUp utility deletes Windows Installer-related registry settings and not the QuarkXPress program files, make sure that you install QuarkXPress to the same folder where it was originally installed in order to prevent duplication of files on your hard disk.
There are other reasons the QuarkXPress installer application can fail under Windows XP. These are listed along with suggested solutions below:
Solutions for these alternate causes:
Use the following methods in the order they are presented until the issue is resolved.
Change DCOM Impersonation Level to Identify,remove the Msisip.dll file, and then reinstall SP3 for Windows 2000. To do this, follow these steps:
Grant Full Control Permission to the SYSTEM Account:
Apply the MSI Registry Hotfix available from Microsoft, Msiregmv.exe. This hotfix moves all the windows installer 1.x data registry keys to the Windows installer 2.x registry data location.
This problem may occur if the registry contains Microsoft Windows Installer information from an earlier QuarkXPress installation.
Note: You may also receive any of the following error messages: