Error This Patch Package Could Not Be Opened When Attempting to Install

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Error "This Patch Package Could Not Be Opened" When Attempting to Install

To resolve this issue, run the Windows Installer CleanUp utility to remove any Windows Installer registry settings, and reinstall QuarkXPress. Steps to do so are:

  1. Download, install, and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings that are associated with your QuarkXPress installation. The following file is available for download from the Microsoft Download Center: msicuu2.exe

    Note: For more information about how to download Microsoft Support files, view the following article number in the Microsoft Knowledge Base: 119591  How to obtain Microsoft support files from online services

To use the Windows CleanUp utility, follow these steps:

1.     Click Start, point to Programs, and click Windows Install Clean Up.

2.     Select the program that you want to remove and click Remove.

3.     Click OK, and then click Exit.
Note: For more information about how to download, install, and use the Windows Installer CleanUp utility, view the following article in the Microsoft Knowledge Base: 290301  Description of the Windows Installer CleanUp Utility

       2.  Run QuarkXPress Setup to reinstall QuarkXPress.

Note: Because the Windows Installer CleanUp utility deletes Windows Installer-related registry settings and not the QuarkXPress program files, make sure that you install QuarkXPress to the same folder where it was originally installed in order to prevent duplication of files on your hard disk.


Other Resources:
There are other reasons the QuarkXPress installer application can fail under Windows XP. These are listed along with suggested solutions below:

  1. The DCOM default impersonation level is set to Anonymous.
    • The SYSTEM account does not have Full permissions on a folder that the Windows Installer is trying to access.
      Note: This behavior is specific to the NTFS file system.
      • The windows installer version 1.x data information is not migrated to the windows installer version 2.x that SP3 installs on the computer. The windows installer does not see that Office is installed on the computer because SP3 updated your windows installer from 1.x to 2.x. Therefore SP3 moved all your windows installer data files, which include Office products from the 1.x windows installer registry keys to Windows installer 2.0.
        Note: This behavior is specific to the NTFS file system.
        • Version 2 of the Windows Installer that is included with SP3 for Windows 2000 does not work if the DCOM default impersonation level is set to Anonymous.

Solutions for these alternate causes:
Use the following methods in the order they are presented until the issue is resolved.

Method One:
Change DCOM Impersonation Level to Identify,remove the Msisip.dll file, and then reinstall SP3 for Windows 2000. To do this, follow these steps:

  1. Click Start, click Run, type dcomcnfg, and then click OK.
    • Click the Default Properties tab.
      • In the Default Authentication Level list, click Connect.
        • In the Default Impersonation Level list, click Identify, and then click OK.
          • Click Start, click Run, type explorer /select, %windir%\system32\msisip.dll , and then click OK.
            • Rename the Msisip.dll file to 'Msisip.old'.

Method Two:
Grant Full Control Permission to the SYSTEM Account:

  1. Start Windows Explorer, right-click the computer's root hard disk, and then click Properties.
    • Click the Security tab, and then click Add.
      • In the Select Users, Computers, or Groups dialog box, click the SYSTEM account, click Add, and then click OK.
        • Click to select the Full Control check box under Allow, and then click OK.

Method Three:
Apply the MSI Registry Hotfix available from Microsoft, Msiregmv.exe. This hotfix moves all the windows installer 1.x data registry keys to the Windows installer 2.x registry data location.

Background:
This problem may occur if the registry contains Microsoft Windows Installer information from an earlier QuarkXPress installation.

Note: You may also receive any of the following error messages:

  • The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the QuarkXPress product disk and click OK.
    • This patch package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer patch package.
      • The installation source for the product in not available. Verify that the source exists and that you can access it.
        • This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package.
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Topic Information
  • Topic #: 30026-1379
  • Date Created: 11/20/2012
  • Last Modified Since: 06/21/2017
  • Viewed: 3058
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