App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
To resolve this issue, run the Windows Installer CleanUp utility to remove any Windows Installer registry settings, and reinstall QuarkXPress. Steps to do so are:
To use the Windows CleanUp utility, follow these steps:
1. Click Start, point to Programs, and click Windows Install Clean Up.
2. Select the program that you want to remove and click Remove.
3. Click OK, and then click Exit.
Note: For more information about how to download, install, and use the Windows Installer CleanUp utility, view the following article in the Microsoft Knowledge Base: 290301 Description of the Windows Installer CleanUp Utility
2. Run QuarkXPress Setup to reinstall QuarkXPress.
Note: Because the Windows Installer CleanUp utility deletes Windows Installer-related registry settings and not the QuarkXPress program files, make sure that you install QuarkXPress to the same folder where it was originally installed in order to prevent duplication of files on your hard disk.
There are other reasons the QuarkXPress installer application can fail under Windows XP. These are listed along with suggested solutions below:
Solutions for these alternate causes:
Use the following methods in the order they are presented until the issue is resolved.
Change DCOM Impersonation Level to Identify,remove the Msisip.dll file, and then reinstall SP3 for Windows 2000. To do this, follow these steps:
Grant Full Control Permission to the SYSTEM Account:
Apply the MSI Registry Hotfix available from Microsoft, Msiregmv.exe. This hotfix moves all the windows installer 1.x data registry keys to the Windows installer 2.x registry data location.
This problem may occur if the registry contains Microsoft Windows Installer information from an earlier QuarkXPress installation.
Note: You may also receive any of the following error messages: