Error Invalid Code. Please re-enter the Validation Code

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Error "Invalid Code. Please re-enter the Validation Code"

The validation code has been entered incorrectly. There are two things to be aware of when entering the validation code:

  1. Ensure the code is entered in all upper case letters. To make this easier, use the Caps Lock key on your keyboard.
  2. Ensure correct installer for version of QuarkXPress is used.
  3. The validation code will not contain the letters 'l'(lower case L) or 'O' (letter O). It may, however, contain the numbers 1 (one) or 0 (zero). After entering the code, be sure to check it carefully to ensure it was entered correctly--even one error will cause it to be rejected.

Tip: A little-known feature of the QuarkXPress Installer is that you can copy and paste the entire validation code into the validation code entry screen. To do this, you can type the validation code into a text editing application, such as Text Edit or Notepad and save the text file. If you need to do a re-installation at a later date, all you have to do is copy the validation code from the text file, select the first field of the installation screen, and paste the entire validation code into the Validation Code Entry screen.

Rating:Rating of 1 Stars15 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1376
  • Date Created: 11/20/2012
  • Last Modified Since: 06/21/2017
  • Viewed: 2770
Welcome Guest