Error Invalid Code. Please re-enter the Validation Code

Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from support@quark.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at support@quark.com

Error "Invalid Code. Please re-enter the Validation Code"

The validation code has been entered incorrectly. There are two things to be aware of when entering the validation code:

  1. Ensure the code is entered in all upper case letters. To make this easier, use the Caps Lock key on your keyboard.
  2. Ensure correct installer for version of QuarkXPress is used.
  3. The validation code will not contain the letters 'l'(lower case L) or 'O' (letter O). It may, however, contain the numbers 1 (one) or 0 (zero). After entering the code, be sure to check it carefully to ensure it was entered correctly--even one error will cause it to be rejected.

Tip: A little-known feature of the QuarkXPress Installer is that you can copy and paste the entire validation code into the validation code entry screen. To do this, you can type the validation code into a text editing application, such as Text Edit or Notepad and save the text file. If you need to do a re-installation at a later date, all you have to do is copy the validation code from the text file, select the first field of the installation screen, and paste the entire validation code into the Validation Code Entry screen.

Rating:Rating of 1 Stars15 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1376
  • Date Created: 11/20/2012
  • Last Modified Since: 06/21/2017
  • Viewed: 2804
Welcome Guest