App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Depending on how you want QuarkXPress to describe color, you can either build a customized Color Setup for your legacy files opened in QuarkXPress or choose not to color manage your legacy files. Follow one of the methods below to set up Quark Color Manager to accommodate your desired output.
To set up Quark Color Manager to describe color using the legacy CMYK/RGB color space:
To set up Quark Color Manager to describe color using the native LAB Color Space:
Once you have configured your Source Setup, you will need to create an Output Setup for your printers and PDF workflow.
Now that you have created your Source and Output Setups, choose your new Source Setup in the Color Manager Preferences pane. Then create an Output Style (Edit > Output Styles) to apply your Output Setup for your print and PDF Output Styles.
Note: Remember to choose the Transformation Method you want Color Manager to apply to your color transforms.
Because the Quark Color Manager is always on in QuarkXPress 7 and 8, color information from older projects may display and/or print differently than they did in QuarkXPress 6.5. By default QuarkXPress 7 and 8 both use an internal LAB color space to describe color information. While the LAB color space provides one of the widest possible color spaces used to describe color, it can also cause color transformations to take place when older QuarkXPress files are opened in version 7 and 8. This may especially be true for images imported into a QuarkXPress layout. By default, QuarkXPress does not convert images of the same color space on output unless you explicitly set this control (For example, turning on Color Manage CMYK Sources to CMYK Destinations in the Source Setup dialog)..
The color transformation occurs because QuarkXPress 6.5 and earlier used an internal CMYK/RGB color engine to describe color (assuming that QuarkCMS was turned off when the project was originally created). You can minimize this color transformation by selecting QuarkXPress Emulate Legacy in the Color Manager Preferences pane. However, you may still see color mismatches for both process and spot color information, especially for any Pantone colors that are used in the legacy project. This is due to changes that have been made in the color look-up tables provided in the latest Pantone Color Libraries. Ultimately, there is no one 'switch' you can turn on or off to get color information to perfectly match what you saw in earlier versions of QuarkXPress. Color matching, being as much an art as a science, involves applying the right incoming source profiles, the correct transformation engine (Kodak, ColorSync, or LogoSync, for example), and the right output profiles for the output devices you use in your unique production workflow.