How many times can I activate a license on the same computer?

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

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Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



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Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

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How many times can I activate a license on the same computer?

You can uninstall and reinstall an activated copy of QuarkXPress on the same computer as many times as you want without reactivating the application.

 

  • After activation, QuarkXPress verifies the validity of the activation key each time it is launched. If QuarkXPress fails to detect a valid activation key, you must reactivate the software by contacting Quark customer service, submitting the online form, or faxing the reactivation form.
  • You must reactivate QuarkXPress if you make a significant hardware change (such as changing the Ethernet address on a Mac® or changing the computer processor) or if the activation mechanism is damaged in some way.

 

 
Note: If you plan to make significant hardware changes to your computer, you might want to use the License Transfer feature to deactivate QuarkXPress first and then reactivate it on the same computer after you make the hardware changes.
 
 

 

 

 

 

 

 

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Topic Information
  • Topic #: 30026-1363
  • Date Created: 11/20/2012
  • Last Modified Since: 09/05/2016
  • Viewed: 1388
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