App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: If this alert message displays, it means that the link in the Mac OS Desktop file between QuarkXPress and its documents has been damaged or does not exist. To repair the link, you need to rebuild the Desktop file on your Mac OS computer. To do this, see the section Rebuilding the Desktop File below.
Another symptom of this problem that you might encounter is a generic icon for the QuarkXPress document. On the Mac OS, a generic icon looks like a blank page with a folded top-right corner.
The Mac OS maintains an invisible database that stores the pictures of the customized icons for every kind of file on your hard drive. This same database also stores information about what kinds of files are on your hard drive, and which application creates which kind of data file. This invisible database is referred to as the Desktop file. Normally, QuarkXPress document icons are customized to tell you by looking at them that the file is a QuarkXPress document. If the icon appears to be generic (looks like a blank page with a folded top-right corner), it means that the file is no longer associated with the QuarkXPress application in the Mac OS Desktop file. If the document can be opened by choosing File > Open within QuarkXPress and no alert displays, then the Desktop file is most likely damaged and needs to be rebuilt.
Rebuilding the Desktop File
Rebuilding the Desktop File is a periodic maintenance procedure that Apple recommends for all versions of the Mac OS.
The procedure for rebuilding the Desktop file varies with different versions of the Mac OS. If you dont have Web access to obtain a copy of this article, heres a desktop rebuilding procedure that will work with many Mac hardware/OS combinations:
This Desktop file rebuilding routine incorporated into the Mac OS repairs, restructures and compacts the existing Desktop file. Occasionally, this may not be enough to repair all the damage. If symptoms of a damaged Desktop file persist after you rebuild the Desktop file, it may be necessary to completely delete the old Desktop file, which forces the Finder to build a new one from scratch. This procedure can be performed with one of several utility programs, such as Norton Utilities, TechTool Pro, MacTools, or ResEdit.