Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from email@example.com for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at firstname.lastname@example.org
Update to QuarkXPress 9.5.1. Any newly created projects will not exhibit this behavior.
If you have already saved projects that exhibit this behavior, you can follow these steps to fix them:
Sometimes permissions or privileges are set incorrectly on a server volume at the time a QuarkXPress 9.0 - 9.x project is saved to a folder on your file server. In this case your best option is to update to QuarkXPress 9.x and do a Thumbnail drag of the project. To do so, follow the thumbnail drag procedure described in Knowledge Base Article - 'How to Perform a Thumbnail Drag'.