App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
To view a video on the new Tools palette design in QuarkXPress 8 click on the following link:
QuarkXPress 8: The New Tools Palette
Background: The design of the QuarkXPress 8 Tools palette was driven by a desire to provide our customers with a more intuitive tool set. In previous versions of QuarkXPress one could access as many as 23 box and line tools for the purpose of creating lines and boxes from the Tools palette. While this offered a wide range of tools to users, it presented a rather complex look and feel to the application when accessing them.
These 23 legacy tools have been replaced in version 8 with six tools that retain/combine the functionality of all of the former tools. The key to working with the new tool set is being aware that, based on your actions, QuarkXPress 8 will calculate which tool or function is needed to complete the task you want to accomplish. Because we removed the concept of box content type when you use the drawing tools, you no longer have to use a specific tool for the kind of content that you want to create.We also removed the box shape concept from the tool palette. The tools now include only lines or boxes, and both relate to content in the same way. The question for the designer is no longer What shape with what content do I want to create, and which tool do I use for it? Now the question is, Forget about the content for nowwhat kind of object do I want to create: box, oval, or line? In addition, if you drag and drop a text file or picture into your layout, QuarkXPress will create the box type needed to import the kind of content you are
You will find that QuarkXPress 8 does a lot of things for you under the hood, and your access to text and picture manipulation is not impeded by a string of tool selections, mouse movements, and clicks. This in turn allows you a deeper engagement level with your creative work.
Solution: Here are some tips on how to work with the new tools.