App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: If the profiles used by QuarkXPress (or by a project that you are opening) are not located in their default profile location, the following message may display: ''Application' uses profiles not installed on the system.'This error is generated at the time the application is launched. QuarkXPress is designed so that it will choose the profiles from the Required Components folder (Applications > QuarkXPress > Required Components). Due to user permissions set by the system for the files or folder, QuarkXPress is not able to access the profiles. It also tries to locate the profiles in the System Profiles folder, but if the files are not found there, it generates this error. In some cases, If you install while logged in as the Root user, this problem can be resolved by simply reinstalling QuarkXPress.
Solution 1: Missing default profiles: Mac OS
This alert may indicate that QuarkXPress profiles have either been moved or were never installed correctly. To correct this situation on Mac OS:
Solution 2: Missing default profiles: Windows
This alert may indicate that QuarkXPress profiles have been moved or were never installed correctly. To correct this situation on Windows:
Solution 3: Missing custom profiles
This alert may also indicate that custom profiles used by a project or associated with QuarkXPress may be missing. If this is the case, copy the missing profiles into the following folder:
If the profiles are already there, verify that you have full read/write permissions for both the profiles and the 'Profiles' folder.
Solution 4: Insufficient privileges
Navigate to QuarkXPress 9.x folder ([drive]:Applications:QuarkXPress 9.x) and set the permissions to Owner: System, Access: Read & Write, Group: Admin, Access: Read & Write, Others: Read & Write.
If the error still occurs, then uninstall QuarkXPress, log in as the Root User (for Mac OS) or local admin (for Windows) and reinstall. For information on how to log in as the Root User on Mac OS, see http://support.apple.com/kb/HT1528?viewlocale=en_US