How to Perform a Thumbnail Drag.

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

How to Perform a Thumbnail Drag.

Dragging thumbnails is helpful for recovering pages of damaged projects, as well as copying master pages to a new project. Dragging thumbnails copies existing elements and pages to a new project structure.


Procedure:To drag thumbnails:



  1.  Open the source project and take note of the layout setup(Layout > Layout Properties).
  2.  Create a target project that is the same size or larger and has the same setup
    (facing or nonfacing pages) as the source project.
    *** An alert will display if you try to drag pages to a layout with a smaller page size
    or if you try to drag facing pages to a nonfacing-page layout.
  3. In both layouts, choose View > Thumbnails.
  4. Choose Window > Tile (horizontal or vertical).
  5. Select the page(s) you want to move in the source layout as follows:
    • To select one page, click that page.
    • To select a range of pages, click the first page, press Shift, and click on the last
    page in the range.
    • On Mac OS X, select nonsequential pages by pressing Command and clicking
    each page.
    • On Windows, select nonsequential pages by pressing Ctrl and clicking each page.
  6. Drag the pages to the desired location in the target layout.
  7. When you drag thumbnails from the source layout to the target layout, the arrow pointer will change at the point where you are able to place the pages.If placing the new pages will not force existing pages to move, one of three page icon pointers (single-sided, left-facing, or right-facing) will display. If placing the new pages will force existing pages to move, one of three arrow pointers (force left, force right, or force down) will be displayed. You will not be able to drag the pages unless you see one of these icons.
  8. If you are dragging thumbnails to recover pages from a damaged layout,delete the blank page that was the original first page of     the target layout (Page > Delete), since this page is no longer needed.
  9. Save the new layout and try to print, scroll, or work in it. If the layout no longer crashes, the problem was in the original layout structure. However, thepage structure remains the same, so if your layout had damaged pages, it may still crash.



Rating:Rating of 0.5 Stars14 Votes
Was this answer helpful?YesNo
Topic Information
  • Topic #: 30026-1264
  • Date Created: 11/20/2012
  • Last Modified Since: 09/05/2016
  • Viewed: 3673
Welcome Guest