App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: When QuarkXPress cannot access files that it created during a previous launch, such as any of the XPress Preferences or other Preferences files, it most frequently indicates either a damaged XPress Preferences file itself or a permissions issue on the affected computer. In both cases, QuarkXPress will need to build new XPress Preferences files. There are two possible ways to do this.
If updating to QuarkXPress 9 does not solve the problem, try rebuilding the default XPress Preferences. To do so, quit QuarkXPress, navigate to Hard Drive/Users/Current User/Library/Preferences/Quark, rename the 'QuarkXPress 9' folder to 'Old_QuarkXPress 9', and then relaunch QuarkXPress. A new set of preferences files will be generated
For 10.7.x & 10.8.x:
(On the Finder window, please press and hold the 'option' key (marked ALT) and on the menu bar, at the top, select Go to view the User Library)
If this does not work, try one of the procedures below:
Error message displays at launch
If this does not work, please navigate to [Drive]/Applications/QuarkXPress 9.x. Search for a 'Preferences' folder and rename it to 'Old Preferences'. If the 'Preferences' folder is not present, create a new folder and name it Preferences (with an upper-case P).
When you are finished, re-launch QuarkXPress 9.x
Error message displays at picture import
To avoid this issue, make sure there are no special characters (such as these: .:*?|#) in the picture file's pathname.
Error message displays at print
Launch the Printer Setup utility and designate any other available printer as the default printer and print the layout again. If the message still displays, or if no other printer is available, install a virtual printer (see 'How to create a virtual printer') and designate this printer as the default printer.
If this fails, append the layout into a different project (see 'Appending a layout into a new project') or perform a thumbnail drag on the layout (see 'Performing a thumbnail drag').