Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from firstname.lastname@example.org for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at email@example.com
During the activation process, the application gathers some information about the hardware configuration of the computer on which you have installed Quark software, converts that information into an installation code that is unique to only that computer, and then sends the installation code to Quark. This installation code is used only to ensure that your Quark software is used only on the computer where it was installed. There is no way to retrieve specific hardware information from an installation code.
No personal information is transmitted to Quark when you activate through the Internet or by telephone. Quark may require personal information, such as your name and job title, for re-activation requests. If you activate over the telephone, Quark may offer to register your software and ask you to provide personal identifiable information for this purpose. However, registration is not a prerequisite for activation, and you can choose to simply activate your license.