App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Transparency pane is used to specify transparency at export.To navigate to Transparency pane:
Choose File > Print (Command+P/Ctrl+P). The Print dialog box displays.
Choosing a lower resolution value for one or more of these fields can reduce the time required for flattening and can save processing time when you send the layout to output.
Rotated or skewed items that participate in a transparency relationship must be rasterized before they are sent to the RIP. Because rotate and skew operations tend to degrade the quality of an image if they are performed at low resolutions, QuarkXPress can upsample such items prior to rotating or skewing them, thus minimizing image degradation. Check Upsample Rotations if you want to manually set the upsampled resolution for rotated or skewed items and images that are involved in a transparency relationship. If you're using low-resolution values, and a rotated or skewed item appears blocky or degraded, check this box and then enter a value in the To field. The To field value should be at least equal to the highest resolution value among the Vector Images, Blends, and Drop Shadows fields.
The dpi for images less than field lets you specify a value above which rotated or skewed items are not upsampled. The purpose of this field is to prevent rotated or skewed items that are near the Upsample Rotations To value from being needlessly upsampled. In general, set this value to about 100dpi less than the Upsample Rotations To value.
To print items without taking their opacity values into account, check Ignore Transparency Flattening. All items are treated as 100% opaque, regardless of the opacity value applied, and drop shadows and picture masks are ignored. This option can be useful for troubleshooting transparency-related output issues.