App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background -The .qxpelf is created has an invisible file in the QuarkXPress/QuarkCopyDesk folder when the supported application launches and connects to the QLA Server for the first time. The Emergency License file is locked to the Ethernet card/NIC/Mac Address of the machine on which it was created. Any change to the Mac address of the machine will cause the .qxpelf to become damaged. The .qxpelf file will also become invalid if you try to change your system time either forward or backward by more than a few minutes.
In addition, you will receive a damaged .qxpelf error if you allow it to expire. In this case you can make it visible and delete it from QXP folder, along with the XPress Preferences file, which records the current amount of time the .qxpelf file has been used. The .qxpelf file will be regenerated the next time QuarkXPress connects to the QLA Server successfully.
The remaining number of hours of the Emergency Key always displays when QuarkXPress or QuarkCopyDesk launch. No expiration warnings display while working in an application running on an Emergency Key.
In Quark License Administrator (QLA), there are three backup systems put into the technology to allow your users to work should the QLA Primary Server go down. These are, in order:
This article specifically covers functionality of the local QuarkXPress Emergency License File (.qxpelf).