App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
The Unexpected End of File error indicates that the End of File marker located in the header information of the project is either missing or, if present, indicates an end of file location where no data for the file can be found. File damage of this type can sometimes be recovered if the project still has data in it, and only the header information of the file is damaged.
Any number of variables can cause file damage. Most damaged files are the result of an incomplete save. An incomplete save may occur if the application unexpectedly quits, the system fails while saving a project, or if the network goes down while saving a project to a network drive. Files can become damaged if you save a a project to damaged media, or if the media becomes corrupted at a later point in time. Depending on the degree of damage, you may or may not be able to recover the project.
On Mac OS, click on the project file to select it in the Finder. Then go to File > Get Info (or press Command )to get information about the project, and look at the General Information in Get Info window on the Finder level. If the file size is either zero or much smaller in size than the original file size, the project is probably not retrievable. But if the project appears to be the correct size, copy the project to a new folder on the hard drive and rename it test.qxp.
If you do not have a backup file, try copying the file between drives or from a Mac to a Window machine. By dragging the project to a different disk or drive, it is rewritten and it may then be possible to open the project. Since QuarkXPress for Mac OS and QuarkXPress for Windows access the file header differently, you may be able to open the project on one platform and not the other. Then it could be resaved and brought back to the original platform and used normally.