App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Embedded fonts in EPS files - When you save a page as an EPS file, you can now embed the fonts used on that page in the EPS file. This relieves you from having to ensure that fonts are provided with EPS files for output.
In QuarkXPress you can choose to embed some, none, or all of the fonts used on the page you want to save as EPS by simply checking or unchecking them in the Fonts pane of the Save Page as EPS Options dialog. (Go to File > Save Page as EPS and click the Options button to locate this dialog).
In QuarkXPress 6.5, however, you do not have this option. You will need to create an EPS graphic in another application that does allow font embedding and import that graphic into a QuarkXPress page. Any fonts embedded in the original EPS graphic will be included when you save the QuarkXPress 6.5 page as and EPS file. You can also embed fonts when you create a PostScript output file by printing to a PDF processor or exporting your QuarkXPress project to a PostScript file for later distilling.