App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: When a file is open for writing and a system or application event occurs that interrupts the reading, verification, or saving of a file, the internal file information can become damaged. This alert is one of several that indicate that a file has been damaged (other errors include End of File error encountered and I/O error when reading/writing to disk). Damage at this level is very difficult to overcome. The Bad File Format [-70] error means that the internal data of the file is either damaged or part of the file is missing. Usually, this kind of damage results when the file was incompletely saved or a system failure occurred while the file was being saved.
Any number of variables can cause file damage. Most damaged files are the result of an incomplete save. An incomplete save may occur if the application unexpectedly quits, the system fails while saving a project, or if the network goes down while saving a project to a network drive. Files can become damaged if you save a project to damaged media, or if the media becomes corrupted at a later point in time. Depending on the degree of damage, you may or may not be able to recover the project.
When a Bad File Format error occurs, you may be able to recover it. Following are some suggestions for file recovery.
On Windows, check the file size of the document in the File Manager, in Windows Explorer, or by right-clicking the file and choosing Properties.
If you had the Auto Save option turned on in the Application preferences (Go to QuarkXPress > Preferences and select the Save pane), you can try opening the Auto Saved document in QuarkXPress. In Windows, you need to rename the .asv file to .qxp and try to open it in the application.
Try opening the project in Microsoft® Word; using the Open all Files option. If the document opens in Microsoft Word, this may open and bring all the text in as raw text along with QuarkXPress project code. However, in most cases all formatting and style information will be lost.
On Mac OS X only, there is a utility that may be able to recover the document with the formatting and layout intact. Markztools, a file recovery tool specifically built by Markzware to recover undamaged parts of otherwise damaged QuarkXPress projects, can sometimes recover crucial project or layout components, depending on the nature of the damage. You can contact Markzware at 800.300.3532 or at: www.markzware.com.
Auto Backup - The use of Auto Backup is recommended so all work will not be lost. If you have a project that has become damaged, you can revert to a backup version of the project if you have Auto-Backup ON.
On Windows, it is a good idea to keep your hard drive free of Temp files and to run ScanDisk and Defrag on a weekly basis.
Look for recurring problems that are being fixed each time on either platform. In addition, check your hard drive and defragment, if necessary. Furthermore, while very effective QuarkXPress project workflows today often use projects and resources stored on server volumes, be aware that doing so can introduce network or server variables that can contribute to any file instability issues. In a case where you suspect network variables as a possible contributor to a problem, you may want to temporarily save to your local hard drive until you have resolved any network or server related problems you have identified.