App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Background: Everyone wants to see, on their own display, how their project is going to look when printed. In QuarkXPress 7 and 8, its possible to do just that. The trick is to use Quarks Job Jackets feature, and to place into the Job Jacket a profile for the device(s) that will be outputting the document. An additional Amazing Feature of this approach is that if the output process changes, simply dropping a new profile into the Job Jacket will cause all projects based on that Job Jacket to update their on-screen display. The designer doesnt need to know anything about profiles their project simply updates.
Credits: Our thanks to Jay Nelson for this Lynda.com video from the Planet Quark web site (http://planetquark.com). Check out Planet Quark for links to the entire video series.
In this three-minute video, I show how to preview your document in any of about a dozen different color spaces, including the specific process color system youll be using.
The video comes courtesy of our friends at Lynda.com. They were gracious enough to share a selection of chapters from my QuarkXPress 7 New Features video training, so I hand-picked several that I thought would be most appealing to new users of QuarkXPress 7 and QuarkXPress 8.
This is the seventh in the series. You can also watch my previous videos Synchronized Items, Using Photoshop Files in QuarkXPress, The Amazing (and overlooked) Glyphs Palette!, Using Picture Effects to Edit Images in QuarkXPress, Alpha Channels, Multiple Windows and Alpha Channels.