Our Technical Support Portal has changed as we have moved to a new platform. Please visit support.quark.com to access your support tickets or to log a new ticket with us. All our existing customers should look for an email from firstname.lastname@example.org for activation of their New Support Account. If you face any difficulty in accessing the new portal, please write to us at email@example.com
To reset your Frameworks and XPress Preferences file, follow these steps:
When you replace your operating system from scratch, the Frameworks that QuarkXPress verifies at launch are no longer installed. You need to reinstall the Frameworks that QuarkXPress places into the Frameworks folder during installation. If you need to reinstall just the Frameworks, you can do this by running the QuarkXPress Components.app, located in the For System folder of the QuarkXPress folder. You may also want to create a new set of Preference for QuarkXPress. The default installed location for the QuarkXPress Preferences is Hard Drive:Users:[your user account]:Library:Preferences:Quark:Quark 7.0:XPress Preferences.prf.