App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
When you install QuarkXPress, you will notice that a validation code is needed in order to install the application. After you install QuarkXPress, you will then be prompted to activate it. If you choose to do so over the phone, via our Chat services, or via Email, you will be asked to provide the Quark representative with an installation code. Once you have provided this information, the representative will give you your code. In order to avoid confusion during the installation and process, you can refer to the information below for clarification on what each code does.
The validation code is a set of numbers and characters that you are required to enter when installing QuarkXPress. It is printed on the installation card that comes with your QuarkXPress software. The validation code is associated with the software's unique serial number. It works with the serial number to verify that you have purchased your software from a legitimate source. The QuarkXPress installer will not install the software if the validation code is not correct.
When you enter the validation code, a unique installation code is created and transmitted to Quark. The installation code represents your unique computer configuration. The installation code protects your privacy because it does not contain, collect, or transmit any personal information about you or your computer. The installation code is used to generate an code.
The code enables, or activates, QuarkXPress for normal use. Internet transmits the installation code to Quark, and returns an code to your computer. The code is what Quark uses to protect against software piracy.
Note: If you choose to activate over the Internet, you will only need to deal with the validation code. All the other codes are handled behind the scenes. It is much faster and more efficient to activate over the Internet. You can activate your license over the telephone or through e-mail, but this will take more time and effort.
The code is machine specific and it will only work on 1 machine. If you re-install on another machine, you will need to get another code.