App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
In QuarkXPress, you can choose a data format to specify how the data for the pictures in your layout are sent to a PostScript printer: Binary, ASCII, or Clean 8-bit. Because binary data may be incorrectly interpreted through certain network printing protocols, or because your specific PostScript printer may not be able to interpret Binary data, you may need to change the data encoding method from Binary to either ASCII or Clean 8-bit. Please see the More Information section of this article for a detailed discussion of how these encoding methods differ.
Go to File > Print and select the Pictures pane. In the Data field of the Pictures pane, select either ASCII or Clean 8-bit.
More InformationSelecting a data format: Pixelbased images, such as TIFF, PICT, and JPEG images, contain information that describes the color and shade of each pixel. When you print a bitmap graphic to a PostScript printer, QuarkXPress® generates code that describes each pixel of the graphic to the printer. This code can be sent encoded as a data type of Binary, ASCII, or Clean 8-bit (also known as PC Binary).
Binary Encoding: If you select Binary encoding, a one-byte value is assigned to each pixel of the bitmap graphics in your document. Binary encoded PostScript files are smaller than those that are ASCII encoded and print more quickly. However, PC-based network printing protocols and less sophisticated PostScript printers may incorrectly interpret binary data. If this occurs, one of three things can happen at output:
ASCII Encoding: If you select ASCII encoding, a two-byte value is assigned to each pixel of the bitmap graphics in your layout. This encoding method creates larger print files that are slower to print than binary encoded files. However, ASCII data can be correctly transmitted over a wide variety of network printing protocols to most PostScript printers, which ensures reliable output. You may want to use this method if you do not know exactly how your printer is configured or have not had success with Binary or Clean 8-bit encoded data.
Clean 8-bit (PC binary): Clean 8-bit (also known as PC Binary) encoding was developed by Quark, Inc., to take advantage of both ASCII and binary encoding. Pixels whose binary values may be incorrectly interpreted by network printing protocols are encoded as ASCII data. All other pixels are encoded as binary data. After the ASCII-encoded pixels pass through the printer network, they are changed back to binary data. The file size of a print job generated with Clean 8-bit (or PC Binary) is somewhere between that of an ASCII and binary file.
It is possible for a file printed as Clean 8-bit to be larger than the same file printed as ASCII, but this is a rare occurrence and depends on the distribution of pixels in the bitmap. This situation occurs because of the extra code QuarkXPress uses to pre- and post-process the ASCII encoded pixels.
Saving Pages as EPS: When you save a page as EPS (File > Export > Page as EPS) from QuarkXPress 8 or from an image-editing application such as Adobe Photoshop, the EPS file is encoded with either ASCII or binary data when it is saved. If you import the EPS into a picture box in QuarkXPress, it will print in the data format with which it was saved, regardless of the data format selected when you print. If you encounter a problem printing a QuarkXPress project file that contains a binary-encoded EPS, resave the EPS using the following steps: