App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Once you have chapters in a book, you and other users can begin to open, close, and track chapters using the Book palette. The Status column in the Book palette displays the current state of each chapter:
Sharing books across a network
If you store books in a shared location, multiple users can open books and edit chapters. To use the Book feature in a multi-user environment, all users must have the same path from their computers to the book; therefore, the book must be stored on a common network server rather than a users computer that is also accessing the book. Before creating a book, you may want to establish this location and set up sharing for appropriate users. You can even store the necessary templates, libraries, graphics, and fonts in the same location as the book. If you need more control over who has access to certain chapters, you can place chapters in different folders with restricted sharing. Consult the documentation resources provided with your computer to learn more about sharing files and folders.
To use the Book feature in a multi-user environment across a network, please keep the following in mind:
When you add chapters to a book, the location of the chapters is recorded in the book project. If the book will be shared across a network, copy the chapters to the appropriate server before adding them to the book. Otherwise, when the book on the server is opened, QuarkXPress will search for the chapters in their original location, such as your hard drive, instead of on the server.
All users must open the book using the same network path. If you use mapped network drives on Windows-based computers, all users must map the server containing the book to the same drive letter. On Mac OS computers, the book must be shared from a server, not shared from a user's computer that is also accessing the book.
Because Windows and Mac OS computers have different network protocols, the status will not always display correctly if chapters of the book are opened on two platforms. Therefore, we do not recommend that you use the Book feature across platforms.
The Book palette updates dynamically as users open, modify, and close chapters. If several users are working with chapters and changing the order of chapters in the book, the Book palette may not update correctly. Closing and reopening the Book palette on each user's computer will update the information.
TIP: To ensure that all users use the same path to access a shared book, each Windows user should map the drive containing the book to a seldom- used letter, such as Y. To do this, locate the server through Network Neighborhood. Then right-mouse click on the server and select Map Network Drive. Select the appropriate drive letter and check Reconnect at Logon. To open the book, select the mapped drive in the QuarkXPress Open dialog box (File > Open).
To access a book on a network server from your Mac OS computer, choose Chooser from the Apple menu. Click AppleTalk. The zones of your network should appear in the lower-left window. Click the zone that contains the server, and then click the name of the server in the right-hand window. Click OK.