App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.
Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.
If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.
IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.
App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.
Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.
If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.
If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.
Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.
Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.
Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.
To log a Help Desk ticket, please use the sign in option at the top of the page.
Quark IT Support
Following are names and descriptions of the sub-folders and their contents in the Preference folder.
The MRU (Most Recent Used) folder contains listings of the last saved files in the Preferences folder. These are used by the Dejavu XTension. If you don't have the Dejavu XTension loaded, you have any files in the MRU folder.
This is the cache folder location for full resolution preview of an image in a QuarkXPress layout. Caching is done by the Quark Image Engine to generate an image cache on disk. It then uses the Picture Import engine to re-import the higher resolution image preview into the picture box. It saves the cache information for every image in the Preview Cache folder.
PSD Import Cache
The PSD Import Cache is controlled by the PSD import filter. It is used to avoid memory problems while importing memory intensive .PSD (Photoshop) images. A Temp file (tmp) will be generated in this folder for every PSD image imported into a QuarkXPress layout. Changes made in the image in QuarkXPress are cached in this location.
PS Profile Cache
PS Profile Cache contains information about Applied and Destination profiles. It retains Quark Generic profiles information in the Cache. If you applied any Quark Generic profile, cached information will be saved in the folder. The reason why PS Profile Cache folder is required is that, every time you apply Generic profiles, QuarkXPress generates a cache of this information.
QLog folder is related to log management. When you launch QuarkXPress, it specifies trace information to the log. This can be very useful when reading a QuarkXPress Crash Log.